Refund policy

At Livianest.com, we are committed to providing high-quality products and excellent customer service. Your satisfaction is our priority. If you are not fully satisfied with your purchase, this Refund & Returns Policy explains your options clearly.

Returns

You may initiate a return within 7 calendar days from the date you receive your order.
To qualify for a return, products must be unused, in their original packaging, and in the condition you received them.
Certain items, including personalized or fragile products, are not eligible for return due to hygiene, safety, or shipping limitations.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed promptly and applied to your original method of payment within 7–14 business days.
Original shipping costs are non-refundable, unless the return is due to an error on our part (e.g., incorrect or defective item).

Exchanges

We do not offer direct product exchanges at this time.
If you wish to purchase a different product, please return the original item in accordance with this policy and place a new order.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 calendar days of delivery with photographic evidence of the issue.
Upon verification, we will provide a replacement or a full refund, including any shipping charges incurred.

How to Initiate a Return

To start a return or refund request:

Contact our customer support team via:

Email: eyaley961@gmail.com
Phone: +9720522364706
Provide your order number and the reason for your return.
Follow the instructions provided by our support team to return the item.
Retain proof of postage until your refund or replacement is confirmed.

Important Notes

Returns and refunds are subject to compliance with local consumer protection laws.
Items returned without prior approval from our customer support team may not be accepted.
Refunds or replacements may take longer during peak periods or due to international shipping delays.